Please be aware that when we send orders to non EU countries VAT is not applied to our web prices (VAT is currently 20% ) but orders may be subject to duty in the country of receipt. You would need to contact your local customs and excise office to find out how much this could be.
- Orders will be despatched within 2 working days, (if you order on a Friday your order will be despatched on Tuesday).
- We send your order by courier, which is a trackable service.
- Deliveries can take between 4 and 8 working days depending on where your parcel is being sent to.
If you place an order from USA, United Arab Emirates, Australia and New Zealand shipping prices are already set up on our system, they are based on your order value. (If you only have a small order and would like us to post it please email us in advance, and let us know what you would like to order, and we will quote you for shipping).
|For orders less than £100 in value
|For orders £100 or more in value
When you place your order on our web site it will not provide you with a shipping cost, this is because courier prices for small orders can be expensive, and we send many orders by Royal Mail using their trackable service for less than £15 per delivery.
As soon as we receive your order from our web site we calculate the shipping price and email it to you. If you are happy with our quote we will ask you to email back to us to confirm, and to authorise us to take the shipping cost from your payment card.
We will then ship your order.
If you decide not to proceed because the shipping cost is higher than you thought it would be, we refund you in full.
If you have any questions please email us at email@example.com , we are always happy to quote you for shipping before you place your order, please just email us a list of the products you would like to order, and we will email you back with the shipping cost.
We are easy to contact by either email, firstname.lastname@example.org or by phone 44 1484 688 839.